There are actually two ways that you can display the KeyTips: either press the slash key or the Alt key. The "virtual buttons" that appear are actually called KeyTips, and they provide a way to invoke ribbon tabs and tools using the keyboard. This one is easy because Excel is supposed to behave this way. Rebekah wonders why her Excel is behaving this way and what can she do to return it to normal. Since she uses Excel quite a bit, these approaches are not efficient. The only way she can type the / key is to activate the cell or to use the apostrophe first. When she tries to use it, nothing is typed and instead in the top-left of the screen two rows of virtual buttons appear-1, 2, 3, on the top and F, H, N, P, M, A, R, W on the bottom. Recently the / (slash) key stopped working on Rebekah's system, but only in Excel.
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